Sunday, January 29, 2012

Steve Jobs, Superhero

Steve Jobs, Superhero

Thinking about how most companies dole out feedback — if they do at all — it’s usually directed at the bottom quartile of performers versus the top. A typical manager at review time spends 80% of their time preparing detailed reviews on the bottom 25%. The top quartile gets lame, short reviews — the equivalent of “You’re doing great, keep up the good work!”

So true. How many times I have seen it happening when managers are so worried to give feedback to bottom 25%. They know that they will have to console the person who is at the bottom, they will have to explain the expectations from him and somehow motivate him. And after all this there is no guarantee that the person will stay with the organization. In most probability he will move on to some other place. Looks like Steve was right in giving more time to his top quartile. This is the quartile which anyway makes the difference to organization. Bottom quartile is anyway useless which according to organization management principles should be gotten rid of. Then why spend so much time with them?

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